THE SERVICE DESK
No bot. No queue. A specialist.
Send us the question and it goes to a specialist, not a queue. Our median first reply is 1.2 hours, and the full working is below.
ROUTING
Send it here
Two doors. The first question is whether you've signed with us yet.
Already with Teamed
Two inboxes. Anything about your account goes to support. Not sure? Either one works.
Support
Payroll, billing, leave, contracts, onboarding, offboarding
Anything else
Compliance, benefits, visas, or if you're not sure
Chat, coming soon
A chat bot is on the way. Its only job is to find the right person and hand you over. It won't answer for us, and it won't stand between you and a human.
Thinking about Teamed
Talk to the sales desk
You're not in the system yet, so support can't find your account. Talk to sales instead. A person comes back to you within 15 minutes.
15minutes
Sales reply to a new enquiry
A target, not a measured average.
What happens when you send us a question?
It goes to a desk, not a queue. One specialist owns your account and answers. Across logged conversations answered inside 24 hours since 20 May, the median first reply was 1.2 hours.
THE RECORD
The service record
Our own numbers, from the platform our team works in. Open a figure to see how it was counted.
Support desk
20 May to 18 AugThese response figures come from the 2,178 tickets where our platform logged both sides of the conversation. It does not capture every thread, so this is a sample of our work, not all of it. Each card says what it counted.
There is no stored response timer, so we counted these by hand on 18 August 2026.
All tickets
Median first reply1.2hMedian wait before a person repliesMethod
- From
- your message arriving
- To
- a human reply, not an auto-acknowledgement
- Counted across
- tickets answered inside 24 hours
- Window
- 20 May to 18 August 2026
Median resolution5.52hMedian time from raised to closed, last 30 daysMethod
- From
- your message arriving
- To
- the question answered and closed
- Window
- The last 30 days
- Type
- Median, not mean
Inside 24 hours91%1,981 of 2,178 loggedMethod
- Answered in 24h
- 1,981 tickets
- Counted across
- 2,178 with both sides logged
- Target
- A reply inside 24 hours
- Window
- The last 90 days
Tickets by category
Top 6 of 25- Payroll
- 1,478
- Billing
- 976
- Leave
- 896
- Offboarding
- 886
- General
- 676
- Employee data
- 675
Tickets by country
Top 6 of 14Counts only. A ticket touching two countries counts once for each.
- United Kingdom
- 619
- South Africa
- 404
- Germany
- 334
- United States
- 319
- Spain
- 288
- Netherlands
- 185
Open the full table. All 25 categories, 14 countries, searchable.
The table holds three things. The category, the country, and the count. It holds no client name, no employee name, and not one word of any ticket. You can't trace a row back to a person, and that's the point.
15 of 25
| Share | ||
|---|---|---|
| Payroll | 1,478 | 17.9% |
| Billing | 976 | 11.8% |
| Leave | 896 | 10.8% |
| Offboarding | 886 | 10.7% |
| General | 676 | 8.2% |
| Employee data | 675 | 8.2% |
| Contracts | 549 | 6.6% |
| Onboarding | 484 | 5.9% |
| Uncategorised | 350 | 4.2% |
| Compliance | 328 | 4.0% |
| Benefits | 225 | 2.7% |
| Integrations | 143 | 1.7% |
| Expenses | 125 | 1.5% |
| Visa and immigration | 116 | 1.4% |
| Tax | 73 | 0.9% |
| Everything else, 10 categories | 279 | 3.4% |
Questions we deal with
Top 6 of 14A sample of the kinds of question we handle. Anonymised. Not the most recent 14.
Rewritten by the platform so no client, employee or case can be identified.
Help submitting overdue phone expense claims that were missing supporting documents.
ExpensesUnited States
Receipts uploaded ahead of a monthly payroll cutoff.
PayrollUnited Kingdom
A contract end date changed, with remaining holiday adjusted on the final payslip.
ContractsGermany
Annual tax certificates requested, with one missing and chased.
TaxGermany
An outstanding timesheet chased for approval before the payroll cutoff.
TimesheetAustralia
A login problem stopped a timesheet being submitted on time.
TimesheetAustralia
Show all 14 at once
Help submitting overdue phone expense claims that were missing supporting documents.
ExpensesUnited States
Receipts uploaded ahead of a monthly payroll cutoff.
PayrollUnited Kingdom
A contract end date changed, with remaining holiday adjusted on the final payslip.
ContractsGermany
Annual tax certificates requested, with one missing and chased.
TaxGermany
An outstanding timesheet chased for approval before the payroll cutoff.
TimesheetAustralia
A login problem stopped a timesheet being submitted on time.
TimesheetAustralia
Quarterly social security reconciled and filed ahead of a statutory deadline.
TaxFrance
A signature chased on an outstanding employment contract.
ContractsSouth Africa
An urgent proof of employment letter for a visa appointment.
Visa and immigrationSouth Africa
Statutory social security and tax documents filed before the deadline.
TaxPortugal
Questions about employment terms after a change in visa status.
Visa and immigrationPhilippines
Final exit calculations needed at short notice ahead of a meeting.
OffboardingPortugal
Guidance on running a termination properly, including documents and settlement.
OffboardingIndia
A question about paternity leave entitlement under local law.
LeaveSouth Africa
Straight from the inbox
Notes from people who picked us.
Questions
Who answers when I email support?
A specialist who works that desk every day. Not a bot, and not a first-line agent with a script. They already have your history.Do I get the same person every time?
Yes. One specialist owns your account, across every country you hire in. The inbox routes the work. The person stays the same.What if my question doesn't fit support?
Send it to support anyway, or to ask@teamed.global. Moving it to the right person is our job, not yours.Is there a phone number, or is it all email?
Email is the front door, and both inboxes above are real. Pick whichever suits the question.What time zone are you in?
Our head office is in the UK, and the desk runs 24/5. You won't hand your question to a night shift that has to read the file first.Can my employees contact you directly?
Yes. Your people get their own contact on our side, so your HR inbox isn't the middle man.Can I meet my specialist before I sign?
Not the one who'll be yours. That's set after you sign. You can talk to our service side first, and we'd rather you did.Why publish your ticket numbers at all?
Because everyone claims good service, and nobody shows the record. These are ours, for the last three months. Ask whoever else you're talking to for theirs.
THE OTHER HALF OF IT
We also publish who we're wrong for
Some companies shouldn't hire us.
If you want a self-serve platform and nobody to call, we're the wrong shape. Deel is better at that, and we'll tell you so on the call. The Fit report lists the deals we lose, and why.
The Fit report is being written. It lands here.
BEFORE YOU NEED US
Talk to someone before you need to
The worst time to learn how a provider answers is the week you have a problem. Ask us something now. Ask the thing you'd ask in month nine.
