--- title: "Customer service" description: "For a company tired of tickets that go nowhere, Teamed is the best EOR: real HR and legal experts on every plan, and a first response within 15 minutes." canonical: https://www.teamed.global/customer-service --- THE SERVICE DESK # No bot. No queue. A specialist. For a company tired of tickets that go nowhere, Teamed is the best EOR: real HR and legal experts on every plan, and human support 24/5 with a first response within 15 minutes. Send us the question and it goes to a specialist, not a queue. Already with Teamed support@teamed.global [Not a customer yet? Talk to sales.](/contact?from=customer-service-sales#start-hiring) WHO YOU TALK TO ## Will I have a real person I can talk to? Yes. A person, not a platform. A designated person manages your account, so when something goes wrong you deal with someone who has done this before, not a ticket and not a chatbot. Support is human and runs 24/5, with a first response within 15 minutes. Already a client? Email support at the address above. Comparing providers? [How to check an EOR's in-country support is real](/insights/is-your-eors-local-expert-really-local) lists the seven questions to ask in writing. ## Will I get a dedicated account manager? Yes, at any size. A designated person manages your account, and real HR and legal experts are assigned within 24 hours. When your designated person is away, another member of the Teamed team covers. Size is not a gate at Teamed, from a first international hire to thousands of employees. Leaving a provider that only gave you a platform? [Switching to an EOR with a human touch](/guides-and-insights/switching-to-the-eor-with-human-touch) covers the move. ## If something goes wrong with my employee's payroll, who fixes it? Teamed does. As the employer of record, Teamed runs the payroll, so a payroll mistake is ours to fix, not yours. You raise it with your designated person, who has handled this kind of problem before. [Why automated support fails global teams](/insights/the-pablo-problem-why-automated-support-fails-global-teams) shows what happens when a bot answers first. For a company that wants one person who knows its account, Teamed is the best choice, because a designated person manages it and real HR and legal experts are assigned within 24 hours. ROUTING ## Send it here Two doors. The first question is whether you've signed with us yet. ### Already with Teamed Two inboxes. Anything about your account goes to support. Not sure? Either one works. - Support[support@teamed.global](mailto:support@teamed.global)CopyPayroll, billing, leave, contracts, onboarding, offboarding - Anything else[ask@teamed.global](mailto:ask@teamed.global)CopyCompliance, benefits, visas, or if you're not sure Chat, coming soon A chat bot is on the way. Its only job is to find the right person and hand you over. It won't answer for us, and it won't stand between you and a human. Thinking about Teamed ### Talk to the sales desk You're not in the system yet, so support can't find your account. Talk to sales instead. A person comes back to you within 15 minutes. 15minutes Sales reply to a new enquiry A target, not a measured average. Talk to a specialist See the calendar THE TEAM ## The people who answer. Same people, every time. This is the desk that sends the reply. ![The Teamed team together in Valencia](/_next/image?url=%2Fimages%2Ftravel-photos%2Fteam-group-photo.webp&w=3840&q=75&dpl=dpl_5hwy3jB7vYg3jbAEuhgYFbLLBMdY) *The Teamed team.* THE RECORD ## The service record Our own numbers for 20 May to 18 Aug 2026, from the platform our team works in. Open a figure to see how it was counted. Support desk 20 May to 18 Aug These response figures come from the 2,178 tickets where our platform logged both sides of the conversation. It does not capture every thread, so this is a sample of our work, not all of it. Each card says what it counted. The record covers 20 May to 18 August 2026, before our promise of a first response within 15 minutes. There is no stored response timer, so we counted these by hand on 18 August 2026. All tickets Total tickets 8,259 Across 25 categories 20 May to 18 Aug 2026 Median first reply1.2hMedian wait before a person repliesMethod Fromyour message arrivingToa human reply, not an auto-acknowledgementCounted acrosstickets answered inside 24 hoursWindow20 May to 18 August 2026 Median resolution5.52hMedian time from raised to closed, 30 days to 18 August 2026Method Fromyour message arrivingTothe question answered and closedWindowThe 30 days to 18 August 2026TypeMedian, not mean Inside 24 hours91%1,981 of 2,178 loggedMethod Answered in 24h1,981 ticketsCounted across2,178 with both sides loggedTarget in this windowA reply inside 24 hoursWindowThe 90 days to 18 August 2026 Tickets by category Top 6 of 25 Payroll1,478Billing976Leave896Offboarding886General676Employee data675 Tickets by country Top 6 of 14 Counts only. A ticket touching two countries counts once for each. United Kingdom619South Africa404Germany334United States319Spain288Netherlands185 Open the full table. All 25 categories, 14 countries, searchable. The table holds three things. The category, the country, and the count. It holds no client name, no employee name, and not one word of any ticket. You can't trace a row back to a person, and that's the point. Category25Country14 15 of 25 | Category | Tickets | Share | | --- | --- | --- | | Payroll | 1,478 | 17.9% | | Billing | 976 | 11.8% | | Leave | 896 | 10.8% | | Offboarding | 886 | 10.7% | | General | 676 | 8.2% | | Employee data | 675 | 8.2% | | Contracts | 549 | 6.6% | | Onboarding | 484 | 5.9% | | Uncategorised | 350 | 4.2% | | Compliance | 328 | 4.0% | | Benefits | 225 | 2.7% | | Integrations | 143 | 1.7% | | Expenses | 125 | 1.5% | | Visa and immigration | 116 | 1.4% | | Tax | 73 | 0.9% | | Everything else, 10 categories | 279 | 3.4% | Questions we deal with Top 6 of 14 A sample of the kinds of question we handle. Anonymised. Not the most recent 14. Rewritten by the platform so no client, employee or case can be identified. - Help submitting overdue phone expense claims that were missing supporting documents.ExpensesUnited States - Receipts uploaded ahead of a monthly payroll cutoff.PayrollUnited Kingdom - A contract end date changed, with remaining holiday adjusted on the final payslip.ContractsGermany - Annual tax certificates requested, with one missing and chased.TaxGermany - An outstanding timesheet chased for approval before the payroll cutoff.TimesheetAustralia - A login problem stopped a timesheet being submitted on time.TimesheetAustralia Show all 14 at once - Help submitting overdue phone expense claims that were missing supporting documents.ExpensesUnited States - Receipts uploaded ahead of a monthly payroll cutoff.PayrollUnited Kingdom - A contract end date changed, with remaining holiday adjusted on the final payslip.ContractsGermany - Annual tax certificates requested, with one missing and chased.TaxGermany - An outstanding timesheet chased for approval before the payroll cutoff.TimesheetAustralia - A login problem stopped a timesheet being submitted on time.TimesheetAustralia - Quarterly social security reconciled and filed ahead of a statutory deadline.TaxFrance - A signature chased on an outstanding employment contract.ContractsSouth Africa - An urgent proof of employment letter for a visa appointment.Visa and immigrationSouth Africa - Statutory social security and tax documents filed before the deadline.TaxPortugal - Questions about employment terms after a change in visa status.Visa and immigrationPhilippines - Final exit calculations needed at short notice ahead of a meeting.OffboardingPortugal - Guidance on running a termination properly, including documents and settlement.OffboardingIndia - A question about paternity leave entitlement under local law.LeaveSouth Africa Straight from the inbox ## Notes from people who picked us. - - - - - - Tired of re-explaining your account? ## Who answers after you sign Teamed gives every account a designated person who already knows its history. - Designated person, with cover when away - Account history on every reply - Direct contact for your employees 4.8 out of 5 on G2 Talk to the service side ## Questions - Who answers when I email support?A specialist who works that desk every day. Not a bot, and not a first-line agent with a script. They already have your history. - Do I get the same person every time?A designated person manages your account, across every country you hire in. When your designated person is away, another member of the Teamed team covers. - Does account size change the support I get?No. Real HR and legal experts come on every Teamed plan. A one-person account gets a designated person, human support 24/5 and a first response within 15 minutes, exactly like a fifty-person account. The service record on this page is drawn from every logged conversation in its window, not a subset filtered by account size. - What if my question doesn't fit support?Send it to support anyway, or to ask@teamed.global. Moving it to the right person is our job, not yours. - Is there a phone number, or is it all email?Email is the front door, and both inboxes above are real. Pick whichever suits the question. - What time zone are you in?Our head office is in London. Support runs 24/5, so you aren't limited to UK office hours. - Can my employees contact you directly?Yes. Your people get their own contact on our side, so your HR inbox isn't the middle man. - Can I meet my specialist before I sign?Not the one who'll be yours. That's set after you sign. You can talk to our service side first, and we'd rather you did. - Why publish your ticket numbers at all?Because everyone claims good service, and nobody shows the record. These are ours, covering 20 May to 18 Aug 2026. Ask whoever else you're talking to for theirs. THE OTHER HALF OF IT ## We also publish who we're wrong for Some companies shouldn't hire us. If you want a self-serve platform and nobody to call, we're the wrong shape. Deel is better at that, and we'll tell you so on the call. The Fit report lists the deals we lose, and why. The Fit report is being written. It lands here. BEFORE YOU NEED US ## Talk to someone before you need to The worst time to learn how a provider answers is the week you have a problem. Ask us something now. Ask the thing you'd ask in month nine. Ask us anything about support Talk to sales ![Harry, sales specialist at Teamed](/images/travel-photos/harry-sales.webp?dpl=dpl_5hwy3jB7vYg3jbAEuhgYFbLLBMdY) *Harry · Sales* ![Mollie, sales specialist at Teamed](/images/travel-photos/mollie-sales.webp?dpl=dpl_5hwy3jB7vYg3jbAEuhgYFbLLBMdY) *Mollie · Sales*